You would like to return a device?
For any kind of return you need a return authorisation (RMA) from VIDEOR. You can request this by telephone, e-mail or by using the online RMA form.
Please make sure to receive a return authorization (RMA) prior to returning a device. You can obtain this by phone or email or you can use our RMA form at the bottom of this page.
To your advantage, some manufacturers offer convenient direct processing of e.g. defective products (“DoA“ - dead on arrival) including an exchange service.
Please refer to the manufacturer service levels of the respective manufacturer.
You like to return products in original packaging for a credit note?
Please note the separate return conditions:
We only accept returns for products with a list price of more than 200 euros.
Order-related products specially procured for you as well as EOL products are excluded from the return.
For the return of all other products in original and unopened packaging, we charge a processing fee of 25 euros plus 10% of the net value of the goods.