Services SeeEyes

Product purchasing advice

Support through the technical support at VIDEOR ([email protected]) as well as selection through the product filter on the VIDEOR website.

Replacement during the warranty period

The repair is carried out via VIDEOR. Please note the procedure described in the RMA form in order to speed up the process.

Attention: Goods that are sent to VIDEOR without a return authorization can not be processed and will be returned to the sender address for a fee.

Aftersales support

Support from VIDEOR Technical Support can be obtained by calling +49 6074 888-111 or by e-mail to [email protected].

Repair after the warranty period

The repair is carried out by VIDEOR on the basis of a quote. Flat rate with rejected cost estimate: 80,00 EUR plus VAT. Verification fee, if there is no error: 80,00 EUR plus VAT

Please note the procedure described in the RMA form in order to speed up the process.

Attention: Goods that are sent to VIDEOR without a return authorization can not be processed and will be returned to the sender address for a fee.

Warranty period

2 years

Advanced replacement

After approval, possible for individual models.