problem-treatment

Websites may generally experience display and functional errors depending on the devices, operating systems and browsers used. This page will serve as a guide for quick and direct help.

If you are experiencing presentation or performance problems with our website, you should first delete temporary files.

In the second step, you can check whether your browser version is up-to-date and therefore fully supported by us.

Both steps are explained below for the most common browsers.

In the case of display problems, the cache and the cookies should always be deleted first. In most problem cases, this approach leads to direct problem solving.

To delete the cookies and the cache it is possible to use the shortcut Ctrl + Shift + Del. This shortcut works under the operating system Windows for all listed browsers.

You can find out how to delete the cookies and the cache in the most common browsers here:

Using a current browser offers many advantages. In addition to more security and speed, it also supports new technologies needed to display modern websites. In the following we define for the most popular web browsers the versions to which we optimize the presentation of our website.

The most recent versions available can be found here, for example.

If the browser you are using is not listed in the table above, or the version you are using is out-of-date, you may need to change or update in order to easily use the page.

Where you can find the used version for the mentioned browser, we show you here: