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Support
Our In-house Technical Support Team answers all of your questions before you decide on a product. Difficulties with installation of a purchased product? Our Technical Support team will be happy to assist you. Of course, we stay in close contact with all suppliers, which means we can clarify complex issues directly with just the right development department.Please choose from the navigation on the left:
Search for downloads: Here you can search for available downloads for a certain product. In order to find the relevant information you need the article number of the product.
Online Helpdesk: In the future, you will find your direct access to our Helpdek System here. Because of technical reasons we cannot supply this function at this time.
Project Planning: Complex projects call for a detailed preparation. You can find the project planning questionnaire here.
Repairs: Coming soon
Returns (RMA): Description regarding our returns procedure, so we can process your returns as fast and trouble-free as possible.
Exchange Units: As an alternative to a repair, you can also take advantage of our exchange service for a selection of Security products.
* Net puchasing price plus VAT and shipping
** List price exclusive of VAT and shipping
