Return Procedure
We hope you are happy with our products and services. If it is nonetheless necessary to send something back to us, please note the following description regarding our returns procedure. We want to process your returns as fast and trouble-free as possible. Please download the PDF-file "Return Procedure" with all information.Improved repair service for eneo customers in the UK and Ireland
As of May 1st, 2012, all repairs of eneo CCTV products for our customers in the UK and the Republic of Ireland will be handled exclusively by Multicare in Leeds, England. Multicare is a highly professional repair centre with many years of experience and expertise in the market, which have earned the company Sole Service Centre status with several reputable manufacturers of electronic equipment. eneo customers in the UK and Ireland will reap multiple benefits from our cooperation with Multicare: - End customers and distributors can now submit their repair requests directly to Multicare, thus significantly expediting the repair process. - RMA’s for repairs will be issued directly by Multicare. - Returns for credit still need the approval from Videor. Returns for credit can then be shipped to Multicare, i.e. there is only one address for all returns.
Contact:
Multicare Electronics
Unit 5A, Gate 2
Silver Royd Business Park
Silver Royd Hill
Wortley, Leeds LS12 4QQ
Tel: +44 (0)113 279 1255
Fax : +44 (0)113 279 2229
e-mail:eneo@multicare.org.uk
www.eneorepairs.co.uk
Charges for Returns
| Administration Fee | 25,00 EUR 20,00 GBP |
| Restocking Fee (Goods are in the original packaging) |
10% of net value |
No return of goods with a list price below 200 EUR. A return is only valid if it is offered by the manufacturer.
