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Maintenance and Repair






Firmware & Software updates

 

Download from the Videor Website free of charge
Update through VIDEOR Service
(only available for selected products)
50,00 EUR / 40,00 GBP

Charges for Repair after the Warranty period

Charge for unaccepted cost estimate
50,00 EUR/ 40,00 GBP
(excl. possible charges of the manufacturer)
Inspection charge if no error can be found
50,00 EUR / 40,00 GBP
(excl. possible charges of the manufacturer)

Charges for repair during the warranty period

 

Charge 25,00 EUR / 20,00 GBP plus shipping costs (if repair is being processed by VIDEOR although the manufacturer could have handled the repair directly).
Please note: We have to invoice the inspection if no error can be found.

Replacement Service during the warranty period: Ex-demo stock
(on request)

 

Charge 25,00 EUR / 20,00 GBP (if replacement service is being processed by VIDEOR although the manufacturer could have handled it directly)

Replacement Service during warranty period: Factory-new goods
(on request)

 

Charge Charge: 25,00 EUR/ 20,00 GBP plus a fee for the period of usage of the old unit

Period of usage (years) x 0,2 x net price

(if replacement service is being processed by VIDEOR although the manufacturer could have handled it directly)

Advanced Replacement Service
(on request)

 

Charge Charge: 25,00 EUR/ 20,00 GBP plus a fee for the period of usage of the old unit

Period of usage (years) x 0,2 x net price

Replacement to bridge repair times
(on request)

 

Charge Charge: 50,00 EUR/ 40 GBP plus a lending fee of 5% of the net price per week






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