Maintenance and Repair
Firmware & Software updates
| Download from the Videor Website | free of charge |
| Update through VIDEOR Service (only available for selected products) | 50,00 EUR / 40,00 GBP |
Charges for Repair after the Warranty period
| Charge for unaccepted cost estimate |
50,00 EUR/ 40,00 GBP (excl. possible charges of the manufacturer) |
| Inspection charge if no error can be found |
50,00 EUR / 40,00 GBP (excl. possible charges of the manufacturer) |
Charges for repair during the warranty period
| Charge | 25,00 EUR / 20,00 GBP plus shipping costs (if repair is being processed by VIDEOR although the manufacturer could have handled the repair directly). Please note: We have to invoice the inspection if no error can be found. |
Replacement Service during the warranty period: Ex-demo stock
(on request)
| Charge | 25,00 EUR / 20,00 GBP (if replacement service is being processed by VIDEOR although the manufacturer could have handled it directly) |
Replacement Service during warranty period: Factory-new goods
(on request)
| Charge | Charge: 25,00 EUR/ 20,00 GBP plus a fee for the period of usage of the old unit Period of usage (years) x 0,2 x net price (if replacement service is being processed by VIDEOR although the manufacturer could have handled it directly) |
Advanced Replacement Service
(on request)
| Charge | Charge: 25,00 EUR/ 20,00 GBP plus a fee for the period of usage of the old unit Period of usage (years) x 0,2 x net price |
Replacement to bridge repair times
(on request)
| Charge | Charge: 50,00 EUR/ 40 GBP plus a lending fee of 5% of the net price per week |
