1. Large Selection With over 30 suppliers and brands plus well over 4000 deliverable products, we offer you the truly largest selection in the sector. Furthermore, you can obtain some brands exclusively from us. And we are continuously extending our portfolio: our Product Managers specialised in your sectors permanently expand our product range by adding favourable and sophisticated new products.
2. Fair Prices We offer you our products as well as our services at fair prices. We achieve this through repeated comparisons of market prices as well as working together constructively with our suppliers to optimise prices and costs. All of our achieved price improvements are passed directly on to the market, and therefore to you.
3. Simple Ordering System We accept your order in a way that is the easiest for you: by telephone, e-mail, fax or on our website.
4. Efficient Logistics Centre Our high-rack warehouse allows high stock levels and therefore optimum availability. Orders received by 12 o’clock are normally dispatched on the same day.
5. Technical Support Our In-house Technical Support Team answers all of your questions before you decide on a product. Difficulties with installation of a purchased product? Our Technical Support team will be happy to assist you. Of course, we stay in close contact with all suppliers, which means we can clarify complex issues directly with just the right development department.
6. Videor Service Team Our Service Team is available for all of your maintenance, repair and product modification needs.
7. Audited Quality We are not only certified compliant with EN ISO 9001:2000 and since May 2009 with EN ISO 9001:2008, we also ensure our high product quality additionally: through tests, checks and supplier audits.
8. Up-to-Date Website You can quickly find the right product for you on our website. Searching with clearly arranged organisation of hits as well as the option to filter by features make child’s play out of finding the right product. The website is fully supported by our database and is therefore always up-to-date. In the customer area you can track your orders, download images, save and manage watch lists, generate price lists and even produce your own datasheets showing your logo and company information – without any mention of Videor Technical at all. A service tailored to resellers.
9. Optimally Informed In addition to our customer magazine, newsletters, brochures and catalogues, and of course also our website, you can keep your knowledge at the state-of-the-art through our training courses and product presentations. Furthermore, we exhibit at all the major sector trade fairs.
10. Continuity Long-term strategic planning guarantees you ultimate reliability. Continuity characterises all of our commercial operations. The statements we make today are also valid tomorrow.